A "Strict" or Type 3 NAT often prevents the external handshake required to retrieve console info.
Repeatedly sending packages causes the PS4 download service to re-initialize multiple times, causing a known memory glitch that only a fresh reboot solves.
Go to > Choose Wi-Fi or LAN > Select Custom . Choose Manual for IP Address settings.
Now that you understand the "DPI" mystery, go forth and reclaim control over your PS4’s data. Your link is waiting to be restored.
With these details, I can provide custom router settings or application steps for your exact hardware setup. Share public link dpi get info error ps4 link
Disable and "Proxy Downloads" in the PC tool's options menu.
The "DPI Get Info Error" is a system communication failure. It happens when the PlayStation 4 console cannot retrieve the Display Pixel Density (DPI) or configuration data from an external display device. This usually points to a breakdown in the handshake between the PS4, the PS VR Processor Unit, and the PlayStation Vita or mobile device running the PS4 Link app. Step 1: Verify and Reset HDMI Connections
Unplug all HDMI cables from the console, processor unit, and TV.
Always connect your PS4 directly to the router via a Cat6 Ethernet cable. If your PC is also wired, latency and handshake errors drop to near zero. A "Strict" or Type 3 NAT often prevents
Why this works: Rebuilding the database scrubs corrupted DPI entries that were blocking the "Get Info" command.
Go to Settings > Sound and Screen > Video Output Settings > Resolution . Change it from Automatic to 1080p or 720p .
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Check the box under "High DPI scaling override" that says Set the drop-down menu to Application . Choose Manual for IP Address settings
In your PS4 settings, go to > View Connection Status and write down your IP and MAC address. Log into your router settings on a PC. Assign a Static IP to the PS4.
This error typically appears not on the PS4 console screen itself, but on a connected PC or Mac when using Sony’s official content management software (like Content Manager Assistant ) or third-party file explorers. The full error often reads: "Cannot get the information. (DPI Get Info Error)" followed by a broken or unrecognized link to the PS4.
A transient error in the link often clears with a full power cycle.