The technician sends the Customer Module to the client via email or a download link (the file is typically less than 2MB).
Ensure the software is allowed through Windows Firewall on both ends.
: Find your public IP address (using a site like WhatIsMyIP) to give to your customer. 2. Customer Side Setup
USB Redirector Technician Edition is a specialized software designed for professionals providing remote maintenance services.It allows technicians to redirect USB devices from a customer's computer to their own machine over the internet or a local network.This tool is highly essential for flashing, unlocking, repairing, or configuring smartphones, tablets, routers, and other USB hardware remotely. Key Features of Version 1.9.7 Usb Redirector Technician Edition 1.9.7 Setup
is a powerful, no-hassle tool for IT professionals who need to remotely access USB devices without deploying permanent client software. Its lightweight agent model, strong encryption, and broad device support make it an essential addition to any technician’s toolkit — especially for field service, helpdesk, and system maintenance roles.
The customer runs the module (no installation required) and enters the .
: By default, the software uses TCP/UDP port 32075 . If you are behind a router, you must forward this port to your computer's local IP address to receive incoming connections over the internet. The technician sends the Customer Module to the
. It allows a technician to "plug in" a customer's USB device into their own computer over the internet as if it were locally connected. Amazon AWS Documentation 🛠️ Key Features Remote Servicing: Flash, program, or configure devices over the web. Customer Module: A lightweight, "no-install" app for the client side. Technician Module: The main hub for the professional to manage connections. Cloud Redirection: No need for complex port forwarding in most setups. IncentivesPro 📥 Setup Overview
These video guides walk through the setup process and provide tips for successful remote repair sessions:
The customer then enters the technician's (or Technician ID in newer versions) and clicks "Connect". 3. Establishing the Remote Session Its lightweight agent model, strong encryption, and broad
Regenerate your customer module settings if your server infrastructure changes to maintain clean routing tables.
Before proceeding, ensure your environment meets the base requirements. The software is lightweight (approximately 6.4MB) and runs on a wide range of Windows systems: Windows 11, 10, 8, 7, Vista, XP, as well as Windows Server editions including 2019, 2016, 2012, 2008, and 2003. It is also compatible with both 32-bit and 64-bit architectures.
You install the full Technician Edition . Upon installation, you get a unique Technician ID or use your public IP address to listen for incoming connections.