If your workshop uses a server-client setup where the TecDoc data sits on a central server, network disruptions will trigger this error on client machines.
The TecDoc catalog is the global standard for automotive aftermarket data. It allows parts manufacturers, distributors, and workshops to identify vehicle components with precise accuracy. However, database updates or system migrations can occasionally trigger a disruptive error:
The exact path of the file depends on your installation type. For standard desktop setups, check the root installation folder or the user application data directory: loading data failed check the configuration file tecdoc
source: path: "/data/tecdoc/latest_full.xml" encoding: "UTF-8" mappings: brand: "ManufacturerName" part_number: "SupplierArticleNumber" vehicle_id: "CarId"
It is worth noting that the DVD-based catalog is a legacy product. If you are a business using a modern integration, the error is irrelevant. In that case, you should check your official API credentials (API Key and Provider ID) within your e-commerce platform (e.g., PrestaShop, Mecaparts). A "loading data failed" error in a modern web store indicates a connection issue with the live TecDoc servers. If your workshop uses a server-client setup where
To resolve the "Loading data failed: check the configuration file" error, follow these step-by-step troubleshooting guides:
To help find the exact fix for your setup, let me know: Is this happening on a or a network/server environment ? Also, what version of TecDoc are you running? Share public link In that case, you should check your official
Double-click the values to ensure they point to your current, correct installation folder.
Always save a copy of your current config files before uninstalling so you don't lose your specific settings. Summary Checklist Is your internet connection active? Does the XML configuration file have valid syntax?
After copying the TecDoc catalog folder (typically named tecdoc2020q1 ) to your hard drive's root directory, usually C:\tecdoc2020q1 , you must open configfile.xml in a text editor like Notepad. Inside, you will find a <DataPaths> section that needs to be correctly edited to point to the Data and Media folders.
If the configuration file became corrupted during a sudden computer shutdown or power outage, you can restore its default state.