Agents’ scores are cached for performance. To reset:
To ensure the runs smoothly with 50+ concurrent agents, follow these optimization principles.
As noted in the official VICIdial forums, "the agc is the vicidial agent screen (the not-so-pretty stock version)". This folder, typically located at /var/www/html/agc/ (or a similar path depending on your OS and installation method), is the live, production version of your agent interface.
The search phrase "agc vicidialphp work" may seem obscure, but it captures the most critical operational loop in VICIdial: engine feeding leads to the agent’s vicidial.php interface, and the agent’s dispositions feeding back into the system. agc vicidialphp work
Both APIs are accessed via HTTP GET or POST to specific PHP scripts on your VICIdial web server:
| Issue | Likely Cause | Solution | |-------|--------------|----------| | AGC never routes to certain agents | They have high pause time | Reduce AGC Pause Weight or reset pause counters | | Agents feel overloaded | Talk time not weighted enough | Increase AGC Talk Time Weight | | Inbound callers wait too long | Wait time factor too low | Increase AGC Wait Time Factor | | Scores don’t update | Caching issue | Lower AGC Cache Time (in seconds) in vicidial.php |
Implementing VICIDIAL with AGC and VICIDIALphp involves knowledge of telephony systems, PHP programming, and networking. The process might involve: Agents’ scores are cached for performance
Updated: March 2025 — Verified with VICIdial v.2.14b0.5
: Ensure that your telephony infrastructure supports AGC and can integrate with VICIDIAL.
For administrators and developers, two things are paramount: the agc directory and the vicidial.php file. Together, they form the user interface (UI) that agents see, the bridge to the Asterisk PBX, and the primary canvas for customization. This article provides a comprehensive deep dive into the AGC and its PHP workings, offering insights for anyone looking to maintain, optimize, or extend their VICIdial installation. This folder, typically located at /var/www/html/agc/ (or a
In vicidial.php , find AGC_SCOPE and set to:
If the network connection between the agent's browser and the Vicidial web server experiences high latency or packet loss, the AJAX polling loop can break. When a poll request fails or times out, the backend may assume the agent disconnected, changing their status to "LAGGED" and logging them out or stopping calls. High Server Load From Polling