How To Unblock A Prison Call [top]
Ask the representative to check if there is a "technical block" or "fraud block" on your phone number.
The most frequent cause of a blocked prison call is a lack of funds.
Use the "ConnectNetwork" portal to manage your phone list. ICSolutions Website: Register for a prepaid account. 4. Remove Potential "Three-Way Call" Triggers
Before you can fix the issue, you must know which company services the specific facility. Look at past statements, check the facility’s official website, or listen closely to the automated prompt when an inmate calls. The three largest providers in the United States are: Securus Technologies IC Solutions Step 2: Check Your Account Balance
Log in to the provider’s website or app to check your account status. Once the balance is cleared or topped up, the block is usually lifted within 24 hours. 4. Verify Technical Blocks how to unblock a prison call
Sudden drops in cellular signal can be misinterpreted by the prison phone system as an attempt to transfer the call.
For those using the GettingOut platform (which is powered by ViaPath/Telmate), you can also manage phone numbers through your profile settings. Log into your GettingOut account, navigate to profile settings, and verify that your phone number is correctly entered and approved. If you have changed your number recently, you may need to remove the old number and re‑add the new one.
to lift blocks. Never use three-way calling or hold features. Set up a prepaid account to reduce restrictions. If you are comfortable sharing, could you tell me:
Log into your provider's mobile app or website to verify your financial status. Ask the representative to check if there is
Staying in touch with an incarcerated loved one is vital for maintaining family bonds and supporting rehabilitation. However, prison phone systems are strictly regulated, and calls can be suddenly blocked without warning. If you are experiencing dropped connections, restriction messages, or an inability to receive calls from a correctional facility, this guide will help you identify the cause and resolve the issue quickly. Understanding Why Prison Calls Get Blocked
Inform the agent that you are not receiving calls and believe your number is blocked. They will verify your identity and, in most cases, lift the block immediately. 3. Register on the Inmate Telephone Provider Website
Mobile devices require specific configurations to allow institutional calls to pass through security filters.
By following these steps, you should be able to resolve any issues preventing you from receiving calls from an inmate. ICSolutions Website: Register for a prepaid account
If your prepaid account runs out of funds, calls will be blocked until you add more money.
Sometimes, a call is blocked because the system detected a "security violation." This can happen if: You tried to use or 3-Way Calling . The call was transferred or put on speakerphone. There were long silences or "suspicious" background noises.
(e.g., via a call-blocking feature with the prison phone provider): Call the provider’s customer service (e.g., GTL: 1-877-650-4249; Securus: 1-800-844-6591) and ask to remove the block from your number.
