Code changes in new firmware can sometimes conflict with old configuration settings. Go to Maintenance > Factory Default and click Restore , or hold the physical reset pinhole on the back of the device for 10 seconds.
Check the sticker on the bottom or back of the router. Look for the H/W Ver: or Ver: field. It should say "A2".
Firmware is the software that controls the operation of the DWR-M960. It manages the device's hardware components, provides security features, and enables communication between the device and the internet. The A2 firmware is a specific version of the firmware designed for the DWR-M960, which offers several improvements and new features compared to earlier versions.
For updating the 4G modem module specifically, the router has a dedicated "LTE Fota Upgrade" page. The same rule applies: during the upload. dwr-m960 a2 firmware
Look for the or Hardware Version: line. It must explicitly say A2 .
Do not download firmware from random torrent sites or file uploaders. These often contain malware designed to compromise industrial routers.
: It is strongly recommended to perform firmware updates using an Ethernet cable rather than Wi-Fi to prevent bricking the device if the wireless connection drops. Code changes in new firmware can sometimes conflict
Always download firmware from official, region-specific D-Link support portals (such as D-Link Middle East, D-Link India, or D-Link Europe), depending on where you purchased the device.
Fixes known bugs causing unexpected reboots, Wi-Fi drops, or overheating.
The Ultimate Guide to D-Link DWR-M960 A2 Firmware: Updates, Installation, and Troubleshooting Look for the H/W Ver: or Ver: field
Newer firmware (>v3.00) includes a hidden cron job. Go to to set the router to reboot weekly at 3:00 AM. This clears the modem’s RAM and prevents memory leaks.
Flip your router over. Look at the sticker on the bottom. Ensure it explicitly says . Installing firmware meant for versions B1 or C1 will permanently damage your device. 2. Download the Correct Firmware File
Open your browser and navigate to 192.168.0.1 to access a simplified "Firmware Recovery" upload page. Upload the correct A2 file here. "Invalid File Format" Error
While holding Reset, turn the power back on and keep holding the button for 10-15 seconds.