You must include the following client libraries in your project’s classpath, which can be downloaded from the Avaya DevConnect portal: ecsjtapi.jar (The core Avaya JTAPI implementation)
The is an essential roadmap for any developer looking to integrate advanced telephony capabilities into Java applications. By understanding the core objects—Provider, Address, Call, and Terminal—and leveraging the power of Avaya Aura AES, you can build sophisticated communication solutions.
Download the from the Avaya DevConnect portal.
The JTAPI offers several benefits to developers, including: avaya jtapi programmer 39-s guide
Developers can access official tools and manuals through these channels:
public void makeCall(String fromExtension, String toExtension) try Address origAddress = provider.getAddress(fromExtension); Terminal origTerminal = origAddress.getTerminals()[0]; Call call = provider.createCall(); // Place the call through the originating terminal connection call.connect(origTerminal, origAddress, toExtension); System.out.println("Call initiated successfully."); catch (Exception e) System.err.println("Failed to route call: " + e.getMessage()); Use code with caution. 4. Answering and Controlling Calls
public void placeCall(Provider provider, String targetExtension) try // Retrieve the originating terminal extension Address originAddress = provider.getAddress("5001"); Terminal originTerminal = originAddress.getTerminals()[0]; // Initialize a clean Call framework Call outboundCall = provider.createCall(); // Connect originating phone to target destination outboundCall.connect(originTerminal, originAddress, targetExtension); System.out.println("Call routing initiated to: " + targetExtension); catch (Exception e) System.err.println("Failed to initiate outbound call: " + e.getMessage()); Use code with caution. Answering an Incoming Call You must include the following client libraries in
The core PBX engine executing the switching, routing, and media processing.
import javax.telephony.*; import com.avaya.jtapi.tsapi.*; public class TelephonyClient private Provider provider; public void initializeProvider() try // Get the JTAPI Peer instance JtapiPeer peer = JtapiPeerFactory.getJtapiPeer(null); // Format: "AVAYA#AES_SERVER_NAME#CSTA#SWITCH_NAME" String providerString = "AVAYA#192.168.1.50#CSTA#CM_SWITCH"; String login = "ctiuser"; String password = "password123"; // Establish connection to AES provider = peer.getProvider(providerString + ";login=" + login + ";password=" + password); // Wait until the provider is successfully in service while (provider.getState() != Provider.IN_SERVICE) Thread.sleep(100); System.out.println("JTAPI Provider connected and IN_SERVICE."); catch (Exception e) e.printStackTrace(); Use code with caution. 2. Monitoring Call Events
Receives TSAPI requests over TCP/IP and interfaces directly with Avaya Communication Manager (CM). The JTAPI offers several benefits to developers, including:
🎯 : CTI screen pops, automated outbound dialers, call recording triggers, agent status tracking, and custom softphones.
InvalidStateException : Thrown if you try to execute a command that is invalid for the object's current state (e.g., trying to answer a call that has already hung up). Always validate states before invoking actions.
The is a comprehensive technical document designed to help developers create, debug, and deploy telephony applications using the Avaya implementation of the Java Telephony API (JTAPI). It primarily supports the Avaya Aura Application Enablement Services (AES) platform, providing programmatic access to Communication Manager features. Core Documentation Components
: Pinpointing distributed issues requires visibility. Enable internal TSAPI and JTAPI client logging tracing within your log4j or native Java logging configuration. Correlating client logs with Avaya AES error logs ( /var/log/avaya/aes/ ) dramatically simplifies troubleshooting configuration conflicts, license exhaustion, or extension mismatches.
: Based on standard JTAPI call objects, such as Call , Address , and Terminal , to ensure cross-platform portability.